Return & Refund Policy
We want you to be completely satisfied with your purchase. Please carefully review our return and refund policy below:
1. No Returns After Delivery
Please note that once a product has been delivered, we are unable to accept returns under any circumstances. We highly recommend that you carefully review your order before finalizing your purchase to ensure accuracy.
2. Product Damage or Defect Claims
If your product arrives damaged or defective, we require a clear unboxing video to process a Exchange or Refund request. The video must visibly demonstrate the damage or defect and must be submitted within 48 hours of receiving the product.
Please ensure the following when submitting your video:
- The video clearly shows the condition of the product during the unboxing.
- The damage or defect is clearly visible in the footage.
- The video is unedited and shows the packaging, contents, and any visible issues.
3. Return Shipping
You can request for return within 2 days of delivery ,If your return is approved ,the customer will be responsible for sending the item product back to us using a reliable courier service with tracking.once we receive the returned item,we will procrss the refund or exchange within 2 days ,as previously confirmed during the approval process
4. Refund or Exchange
We will issue a refund or replacement once we confirm the issue with the product. The action (Refund or exchange ) will be based on the details communicated during the return approval process.
You can request for exchange or replacement within 2 days of delivery
.The exchanged Product will be delivered within 10 -15 days
Once the damage or defect is confirmed, we will issue a full or partial refund, subject to approval
For missing items, if we are unable to fulfill the missing item(s), we will issue a refund for the missing items.
5. Non-Returnable Products
Certain products are not eligible for return or refund:
- Products that have been used, opened, or damaged by the customer.
- Products marked as non-returnable in the product description.
- Electronic Products.
6. Timeframe for Reporting Issues
We kindly request that you notify us of any damaged or missing items within 2 days of delivery. Unfortunately, claims made after this 2 days window cannot be accepted.
7. Refund Eligibility
Refunds will be issued based on the following:
- Damaged or Defective Products: After confirming the damage or defect through the unboxing video, we will issue a full or partial refund, subject to approval.
- Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.
8. Refund Timeline Policy
We are committed to ensuring customer satisfaction. We understand that there may be occasions when a refund is necessary, and we strive to make the process as smooth and timely as possible. Below are the terms of our refund timeline policy:
1. Refund Approval
All refund requests are subject to approval by our customer service team. Customers will be notified via email once their refund request has been approved.
2. Refund Processing Time
Upon approval, the refund will be credited within 7 working days. Refunds will be credited to the customer's bank account used for the original purchase.
3. Notifications
Customers will receive email notifications at each stage of the refund process, including approval and completion of the refund.
4. Exceptions
In rare cases where additional information or verification is required, the processing time may extend beyond 7 working days. In such cases, customers will be promptly informed.
Contact Us
Should you have any inquiries or wish to initiate a return or refund, please feel free to reach out to our customer support team. We are committed to providing you with prompt and efficient assistance.
